We back our team, and they are good at what they do. This is why with Site Enforcer and Site Marshall we are able to offer you a guarantee with our Phishing take downs. If the content has not been removed by the package SLA, then you will be refunded the take down credit and we will continue on with the take down free of charge.
This means you can rest assured that the impact to you and your customers from the attack will be as small as possible.
Our teams work around the clock, so once content has been verified as malicious we will get started on having the content removed. Once the content has been verified by our team the timer will begin and the race is on. From that point on we will do everything we can to have the content removed as soon as possible to make sure we hit all SLAs.
Site Enforcer comes with a 48 hour SLA and Site Marshall comes with a 24 Hour SLA. The timer begins once the content has been validated as malicious.
If an incident becomes reactive, then we will continue on with the take down; with the counter continuing on from where it stopped.